Building Trust In Your Clients With Virtual Phone Numbers
I am sure you will be reluctant at first when you receive a call from some unknown number and even more reluctant when it is an international number.
And this is completely a perfect step at your end as many people these days are becoming a victim of a scam “ wangiri” where scammers charge people a lot of money when a call back is made to these phones. People hesitate while picking up such calls.
Suppose you are located in the USA and have an office in Argentina or have a customer base located in Argentina. Now suppose if you want to reach out to these people you may call them using a US Phone numbers which will appear something starting with +1. There is a very high probability that the customer will not pick that up considering it to be a fake international call and you may lose a lot of potential customers these ways.
Don’t worry much because we are here with the full-fledged solution. A virtual number is all you need to build trust among your customer, to assure them you really do exist and how they can prosper after doing business with you.
Virtual Numbers to the Rescue
Virtual phone numbers will help you get closer to your customer. They are user-friendly as well as feasible. Whenever the customers are facing an urgent situation they will not a give a second thought while reaching you. If you have a customer base spread across the globe whereabouts of your business can become a concern for them. Virtual numbers is that one-stop solution which will help you gain customer trust as well as establish you as a reputed organization in the society.
A local Feel
Virtual numbers give your customer a feeling that it the company is somewhere around. Customers who are looking for a support nearby are more likely to dial a local number because it will give them a surety that they will be served soon, as the service provider is located nearby though virtually.
Long distance calling charges are minimized
If you give your customer a flexibility to save time and money they are more likely to prefer you over your competitors. Suppose a customer from a different country is interested in doing business with you but the cost to reach you is so much that he immediately drops the idea. Also, he is not sure whether the international number provided on your website or any other source is correct. Is it not a fake number? Are you not the next victim of “ Wangiri” scam? Having a local toll-free virtual number in such situation can give your customer a sense of satisfaction that they are being attended in their own province or country and not at a location situated thousands of miles away.
Customers can see the same number all the time, doesn’t matter if you change your service provider
It might be possible that you are not happy with the services from a virtual phone number service provider and you wish to switch. It is likely to happen many times as well. Now if you keep changing your number this often than customers are sure to doubt you. It is possible that you update it on some internet sources and forget to do it on others. And my friend if unfortunately, the customer calls on the wrong number you are sure to get into trouble.
But with virtual numbers, this is not much of an issue because they come with a number portability feature.
The Key to Trust is Good Interaction.
It might be possible that there is no one at the desk when the customer calls up. With Virtual numbers, you can tune an auto-attendant which will provide all the important information like what business hours are, pricing, available services, address etc. So, don’t worry much if your calls are getting unanswered because this way your potential customers will always have answers to the most frequently asked questions.
Remember this Golden Rule
Have a good relationship with your customer that is built on trust can be really rewarding for your company. Always Remember Business is not always about making profits it’s also about maintaining a good relationship with your employees and serve them in the post possible way so that whenever they think of something related to virtual numbers it’s your company who should be the first thing on their mind.