What kind of relations in general would you say you have with your customers?
If things could be better, are you planning put in place measures to improve things?
It is important to remember that your customers are your lifeblood. Remember, without them in your life, you would not be in business in the first place.
So, how can you make for better customer relations moving ahead?
Good Working Relationships Matter
In looking at the relationships you have, think about these tips and how they relate to your business:
- Customer service – First-rate service is key so that your business has a chance to thrive. If you are giving your customers lackluster service, can you expect them to stick around? Do all you can to exceed your customers’ expectations and then some. Even if they end up deciding to go elsewhere for their needs, good service can mean they will refer you to others. As part of your customer service initiatives, it is wise to get feedback from those you serve. Doing short surveys or a simple face-to-face chat on the service they received is always a good idea.
- Payments on time – For many brands, they get payments from customers at the time the latter buys. That said there are other situations where payments do not arrive at the moment of buying. Situations like these tend to be paying a medical bill by check, buying something online and more. With such situations, you need to decide if payments are better with ACH vs. wire among your choices. Knowing the easiest and fastest way to get your money is important. Some business owners let customers pay their bills over time. While you’d like to think such customers would pay in good faith, some do not always follow through with this. As a result, the business owner can be delayed in getting their funds or out altogether at some point. Do your best to get your money as soon as possible so you can pay your own bills.
- Info at their fingertips – Last, how good of a job do you do in providing consumers with updated info? Much of this revolves around your website. If you have a website that is rarely updated and doesn’t have a lot of relevant info, how can you expect to be helping? Your site should be a treasure-trove of details that consumers find worth their time to visit. From your products and services offered to trends in your industry, make sure your site is worth a visit. You also make things better for customers by posting clear and easy to find company contact info. You do not want consumers having to fish around your site to find your info when they want to contact you.
In doing all you can with relations, make sure you are focused on serving the people who make sure you have a job.
Remember, it is hard to stay in business when you have unhappy customers.